Customer Insights

How we can help you

Its all about your business, users, product, and the challenges you have.

Discovery process

With assistance from you, we create a plan to gather the data and information that will allow us to classify customers into different segments depending upon criteria that best meet the objective of the initiative.  These criteria are often based on prices, brands, products, features, market segments and many others.  Once we decide on how we will classify the customers, we determine whether your internal information combined with ours will be enough to build out a comprehensive profile of customers.

Development Process

We design our approach using our customer segments or classifications and gather more information when necessary.  Most of our engagements involve many discussions with both your customers and your competitors’ where we identify how they work, how they choose your products, experiences with your business, what pressures are influencing their business and their strategies, along with a wealth of other insights about their market behaviors.  These discussions, combined with market shares, sales data, distribution patterns and market sizes, allow us to produce comprehensive strategic insights on your customers, your competitors’ customers and your competitors.

Deliverables

Recommendations on how to improve your business with your customers and where your strengths, weaknesses and opportunities lie.  Often, we provide forecasts of how improving customer experiences, which includes products, pricing and service, will improve your sales and margins, as well as grow your share of market.

A few of the companies we've done this for

Take a look what we do

Other Services

Product Innovation & Insights

Find out what features and benefits resonate most with your target customers, and how much they’re willing to pay.

Distribution Strategy

Get insight into direct-to-consumer and omni-channel distribution to uncover ways to drive growth.

Market and Segment Forecasting

Is the segment, market, channel growing? Will that trend continue? Senex provides the answers to increasingly dynamic markets.

Market Share

Everyone’s facing fierce competition from other similar products, from the very retail partners sworn to help you sell and from other retailers and online merchants looking to grow their business. Sales growth doesn’t always mean share growth.

Competitive Analysis

Uncover competitors’ sales, strengths, and weaknesses, identify white spaces, and understand your market like never before.